Refund policy

 

HOMELYN Return and Refund Policy

Return Eligibility

  • Returns are accepted within 14 days of purchase
  • Products must be unused, unassembled, and in original packaging
  • All kitchen accessories must be in resalable condition
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective

How to Request a Return

  1. Contact us at support@homelyn.com with your order number
  2. Provide a reason for return and any photos (if damaged)
  3. Receive return shipping instructions
  4. Ship the item back to us in original packaging
  5. Refund processed within 5-7 business days after we receive and inspect the item

Refund Processing

  • Refunds are issued to the original payment method
  • Cash on Delivery (COD) orders: Refund will be processed via bank transfer within 7 business days
  • Online payments (JazzCash, EasyPaisa, Bank Transfer): Refund credited back to your account within 5-7 business days
  • Refund amount includes product cost only (shipping fees are non-refundable)

Non-Returnable Items

  • Used, assembled, or damaged products (due to customer mishandling)
  • Items without original packaging or seal
  • Products purchased on clearance or final sale
  • Custom or personalized kitchen items
  • Items damaged due to improper care or storage

Damaged or Defective Products
If your product arrives damaged or defective:

  1. Contact us within 3 days of delivery with photos
  2. We will arrange a replacement shipment at no cost
  3. No return shipping required for defective items
  4. Original item can be discarded; no need to return

Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund
  • After 24 hours, cancellation is not possible and the return policy applies
  • If your order has already been shipped, please follow the return process

Exchange Policy
If you received the wrong product or want to exchange for a different size/color:

  • Exchanges are free for defective or wrong items sent by us
  • Contact us within 7 days of delivery
  • We will send the correct item immediately
  • Original item can be returned at your convenience

Return Shipping Address
HOMELYN Customer Returns
[Your Business Address]
Pakistan

Contact Us
For any return or refund inquiries, please contact us:

  • Email: support@homelyn.com
  • Phone: Available Monday-Friday, 10 AM - 6 PM (PKT)
  • Response time: Within 24 business hours

Our Commitment
We want you to be completely satisfied with your purchase. If you're not happy with your kitchen accessories, we'll make it right. Your satisfaction is our priority!